We enjoy your visit to our web pages and would like to provide you with some essential information regarding our commitment to the security and privacy of personal data.
By "Yzyflow Choppers Website" we mean any web page (website, landing page, etc.) owned and managed by "Yzy Flow Choppers SRl". Example: www.yzyflow.ro.
Please check this section regularly as the policy may undergo changes or updates. Any significant changes to this policy will be notified.
The company Yzy Flow Choppers SRL, hereinafter referred to as "Yzyflow", is one of the most important traders of moto parts, accessories and various technical services at the national level.
The online store was designed especially for customers: intuitive and easy to use, for a most accurate and pleasant experience. In addition to the online store, Yzyflow provides customers with a team of professionals who offer consultancy and professionalism at the highest standards in all the actions they undertake.
Yzyflow is headquartered in Soseaua Odaii 243, Bucharest registered in the Trade Register under no. J40/10871/2023, having fiscal code no. 48319226.
Yzyflow contact details
● By mail to the mailing address: Soseaua Odaii 243, Bucharest
● By email to the following address: contact@yzyflow.ro
● By phone see footer.
By accessing or using any part/feature of the Yzyflow website, you agree to accept and abide by the terms, conditions and policies stated and/or available via hyperlink and you are at least of legal age in accordance with applicable national law. If you do not accept the terms, conditions and policies set out in this documentation, then you should not continue to access our website and/or use our services.
The content of the Yzyflow Website: images, texts, web graphic elements, scripts, software, design rights, model rights, patents, registered trademarks, constitute the entire property of Yzyflow and are protected by copyright laws and related rights and laws regarding intellectual and industrial property. The use without the consent of Yzyflow of any elements listed above is punishable according to the legislation in force.
Please report any possible copyright infringement noticed on the site to the address contact@yzyflow.ro.
Where we collect data about you
Generally, the personal data we collect is provided by you via e-mail, via the Yzyflow Website, social media networks, or during your visits to our premises(es) /our.
Occasionally, when we are in the recruitment process, we may collect data about you from specialized online platforms (eJobs, LinkedIn, Best Jobs, etc.) or from the CVs you send us.
Also, when you interact with us on social media (i.e. like, share, comment, review, etc.), we will inevitably have access to information about you, especially data that you have made public on your profile . of social media.
Please find below the purposes for which we process your personal data, the people who have access to your data, and how we store it.
If you interact with us using the contact data available in the contact pages/forms of the Yzyflow Website, the chat application on the website, or interact with us through the messenger functions of social networks (e.g. feedback, notifications, requests for information, etc. .), we will use your contact details and the data you communicate to us to provide you with information and offers regarding our services, to resolve the reported situation, to evaluate the degree of satisfaction of our customers and to improve ourselves continuously the services we offer.
Personal Data - Name, first name, phone number, email address, Internet Protocol (IP), cookie ID, data you have made public on your social media profile and any other data you send us voluntary.
Legality of processing
● We process your data to take steps at your request before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679)
● In pursuit of our legitimate interest to answer any questions, complaints or recommendations you send us and to improve our services and the experience we offer to our customers (Art. 6/1/f of Regulation (EU) 2016/679).
Personal data
● Providers of IT services for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or providers of customer relationship management systems
● The platform on which our website was developed and which hosts our website
● Site chat widget provider
● Social media platforms: Facebook, LinkedIn, YouTube
● Regulatory and other state authorities, if required by legal or statutory requirements.
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long we will store data - We will not keep in our database communications older than 1 year, from the date of the last interaction. Data transmitted through social media networks will be stored by them according to their own policies.
Where the data is stored - The data recorded through the website www.yzyflow.ro will be stored on the servers of the hosting provider. Data transmitted through social media networks will be stored by them according to their own policies. The data we download locally we will store on our secure, local and cloud Servers.
We may send you information about the services we provide if you have requested this information (for example, by subscribing to our newsletter) or if you are already our customer and this information may be of particular interest to you.
Personal data - Surname, first name, e-mail address, telephone number, profession, age
Legality of processing
● We process your data in order to take steps at the request of the data subject before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679)
● We process data based on your consent (Art. 6/1/a of Regulation (EU) 2016/679), for marketing communications
● We will process data in legitimate interest if you are already our customer and we consider that the information could be of great interest to you (Art. 6/1/f of Regulation (EU) 2016/679)
With whom we may share your data
● Providers of IT services for our company (hosting and storage of data) or providers to whom we outsource certain technical support services for our website or providers of customer relationship management systems
● Marketing automation tool (newsletter sending)
● Regulatory authorities and other state authorities, if requested by legal or statutory requirements.
● The SMS Marketing service provider: with which the company has an ongoing contract
● The service provider of integrated social media marketing services with which the company has an ongoing contract
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended goal. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long will we store the data
● In the case of subscribing to the newsletter, data processing will continue until you request to unsubscribe
● In the case of processing carried out in legitimate interest, when you are already our customer, we will process your data for the duration of the execution of the contract and continue to do so for another 3 years after the termination of the contract.
Where the data is stored - We will store the data we download locally on our secure, on-premises and cloud servers. The data recorded in our data management system will be stored on the servers of the hosting provider, located in the European Union. The data to which we provide access to the newsletter or SMS service provider will be stored on their servers, according to their own policies.
Important: If you want to stop receiving newsletters or informative materials from the Yzyflow Website, all you have to do is press the "Unsubscribe" button available in the email you receive, or send an email in which mention the desire to unsubscribe to contact@yzyflow.ro and you will be unsubscribed from those communications.
We use this information to facilitate your access to the Yzyflow products we offer through our online platform. From your account you will be able to track the status and history of your orders and make purchases with greater ease.
Personal data required to register an account in the online platform - Name, first name, e-mail, address, phone, password and online identifiers (IP, cookies)
Legality of processing - We process your data in our legitimate interest, respectively in order to facilitates your access to the products in the online platform and to the functions associated with your account, such as: tracking the order status, order history, benefiting from reward points (art. 6/1/f of Regulation (EU) 2016/679)
Who we may share your data with
● Providers of IT services for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or providers of customer relationship management systems
● Authorities regulatory and other state authorities, if required by legal or statutory requirements.
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose.
How long we will store the data - We will keep the data registered in your account until you decide to close your account or until the date on which Yzyflow finds a violation of the Terms and Conditions, the Privacy Policy, or 36 months have passed from the date your last login to the account.
Where the data is stored - The data recorded through the Yzyflow.ro website will be stored on the servers of the hosting provider, located in the European Union. The data we download locally we will store on our secure, local and cloud Servers.
We recommend that you consider the following characteristics when setting passwords
○ They contain both upper and lower case letters (eg az and AZ).
○ Contains numbers and special characters (eg! @#$%^&*()_+=}{: ” ?><)
○ Contains at least six alphanumeric characters.
○ They do not contain a word in any language, jargon, dialect, etc.
○ They are not made on the basis of personal information, surnames, etc.
We use this information about you for all activities related to the processing, transmission, delivery and return of orders from the Yzyflow.ro online store.
Personal data required for the processing, delivery, return of orders - Name, first name, e-mail, telephone, delivery/invoicing address, financial information collected at the time of payment, AWB details
Legality of processing - We process your data in order to execute a concluded electronic contract between parties (Art. 6 /1 /b (GDPR)
Who we may share your data with
● Providers of IT services for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or suppliers of customer relationship management systems
● Invoicing and accounting service provider
● National Fiscal Administration Agency
● Courier companies: with which the company has contracts in progress
● Online payment processor: with which the company has contracts in progress
● Regulatory and other government authorities, if required by legal or statutory requirements
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose.
How long we will store the data
● We will keep the data recorded in your account until you decide to close your account or until the date on which Yzyflow finds a violation of the Terms and Conditions, the Privacy Policy, or 36 months have passed from the date your last login to the account.
● The data recorded when placing an order without having an account registered in the platform, will be kept for a maximum of 1 year from the moment the order is closed (upon delivery/pickup from the showroom).
● The data entered in the financial-accounting documents (e.g. invoices, card payments, refund payments, etc.) will be kept in the archive for 5 years, starting from the end of the financial year during which they were drawn up, in accordance with the periods of the Accounting Law no. 82/1991 and Order 2634/2015.
Where the data is stored
● The data registered through the online platform www.yzyflow.ro will be stored on the servers of the hosting provider, located in the European Union.
● We will store the data we download locally on our secure, local and cloud Servers.
● In the case of orders delivered through courier companies, the delivery data will be stored on the online platforms of the courier companies we collaborate with and will be subject to their retention periods.
● We will store accounting data on our secure, local and cloud Servers or physical archive.
Conclusion of contracts and execution of customer requests
In particular, we process the personal data contained in the documents that we send to us and the information necessary for the conclusion and fulfillment of contracts.
Personal data - Name, surname, telephone number, e-mail address, signature, role in the company, CNP
Sensitive personal and / or demographic data - Sensitive and / or demographic information voluntarily provided by customers for the conclusion of contracts provide services, such as: citizenship and / or information about citizenship, data of racial, ethnic or religious origin
Legality of processing - We process your data for the conclusion and execution of a contract (Art. 6/1/b of Regulation (EU) 2016/ 679)
With whom we may share your data
● Providers of IT services for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or providers of customer relationship management systems
● Regulatory and other government authorities, if required by legal or statutory requirements.
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long will we store the data - We will not keep personal data older than 5 years, calculated from the moment of termination of the contract, with the exception of documents that are subject to the retention conditions imposed by national legislation (for example accounting data)
Where the data is stored - The data which we will download locally we will store on our secure, local and cloud Servers.
Yzyflow wants to increase the loyalty of its customers and partners and to offer as many opportunities as possible for customer awareness and the promotion of the services offered, by organizing inauguration events, presentations, viewings or various campaigns, contests or other events dedicated to interested people.
As a rule, these events, depending on the specifics of each one, benefit from their own regulation or policy. User registration is generally done by entering a valid email address. Customers who enjoy certain benefits following participation in these events will be asked for additional data to take possession of those benefits.
Depending on the nature of the event, it may be necessary to provide us with additional information, such as CNP, date of birth, domicile or others.
Important: It is very likely that during these events we will want to photograph or videotape the participants, in order to promote the Yzyflow community and services. Each time we will offer you the possibility to oppose this processing and we will respect your wish not to be filmed/photographed by providing you with a distinctive element (eg a badge of a certain color).
Personal data - Name, first name, phone number, e-mail address, city, CNP (possible copy of CI) - Optional: Image (photos, video recordings)
Legality of processing
● We process your data to take steps at the request of the data subject before concluding a contract (Art. 6/1/b of Regulation (EU) 2016/679) in order to register participants.
● We process the data based on your consent (Art. 6/1/a GDPR), for marketing communications
● We will process the photos and video recordings of the participants, taken during the campaigns/contests/events, for the purpose of pursuing our legitimate interest to promote the Yzyflow company image (Art. 6/1/f GDPR)
With whom we can share your data
● IT service providers for our company (hosting and data storage) or providers to whom we outsource certain technical support services for the website our or CRM system providers.
● Third party companies to whom we may outsource certain roles in the organization of events (eg photographers, cameramen, event organizers, videophone and online chat service providers).
● The platform on which our website was developed and which hosts our website.
● Social media platforms: Facebook, LinkedIn, YouTube
● Regulatory and other government authorities, if required by legal or statutory requirements.
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long we will store data
● Participants' data will be stored for 24 months after the end of the event.
● The data of the participants who receive certain benefits that must be entered in the financial-accounting documents, will be kept in the archive for 5 years, starting from the end of the financial year during which they were drawn up, in accordance with the periods of the Accounting Law no. 82/1991 and Order 2634/2015.
Where the data is stored - The data recorded through the www.yzyflow.ro Website will be stored on the servers of the hosting provider, located in the European Union. Data published on social media networks (pictures/video recordings) will be stored by them according to their own policies. In the case of benefits delivered through courier companies, the delivery data will be stored on the online platforms of the courier companies we collaborate with and will be subject to their retention periods. The data we download locally we will store on our secure, local and cloud Servers.
We are present on Facebook, LinkedIn, YouTube. Whenever you interact with us through our open accounts in these platforms (ex: comments, like, share, review, etc.) we will have access to publicly available data on your profiles.
Personal data - Name, picture and any other publicly accessible information in your profile from social networks or voluntary communication by you.
Legality of processing - We process your data to take steps at the request of the data subject before concluding a contract (Art. 6/1 / b GDPR) or in our legitimate interest (Art. 6/1 / f GDPR) to respond to any question, complaint or recommendation you send us and to improve our services and the experience we offer to our customers and the legitimate interest to keep you aware of news that Yzyflow publishes that may be of interest to you
Who we may share your data with
● Marketing service providers
● Social media platforms: Facebook, LinkedIn, YouTube
● Regulatory and other authorities of the state, if requested by legal or statutory requirements.
We will disclose your personal data only to the extent that this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long we will store data - Data submitted through social media networks will be stored by them according to their own policies.
Where the data is stored - The data is stored on the servers of the social networks, located in the European Union and the US. The data that we download locally we will store on our secure, local and cloud servers.
When you access our website, we collect data about you through online identifiers (cookies and IP), which are stored in log files.
We use this information to be able to design our website so that we can better adapt to the needs of our users. We may also use your IP address to help diagnose possible malfunctions of our servers and to manage our website, keep our website secure and prevent fraud, authorize the use of services available on our website, to analyze trends, track visitor movements and collect general demographic information to help identify visitor preferences.
You can find more information about cookies, as well as how to delete cookies and disable tracking by accessing the Cookie Policy available on our website.
Personal Data - Internet Protocol (IP), general computer location, device (country level), website viewing history, timestamp, request / action, browser and operating system type and version. Other information that is generated while you use our website, including when, how often and under what circumstances you use it
Lawfulness of processing
● We use cookies that make your navigation on our website easy and pleasant, in our legitimate interest (Art. 6/1/f of Regulation (EU) 2016/679)
● Non-essential cookies are not used without your consent (Art. 6 /1/a of Regulation (EU) 2016/ 679)
With whom we may share your data
● Providers of IT services for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our website or providers of customer relationship management systems
● Marketing service providers
● Third parties placing cookies: LinkedIn, YouTube, Google, Facebook, YouTube
● Regulatory and other government authorities, if required by legal or statutory requirements
We will disclose your personal data only to the extent where this is strictly necessary to achieve the intended purpose. We have taken all necessary measures to ensure that external service providers who have access to your data have implemented physical, electronic and managerial security measures to protect data.
How long we will store data - There are session cookies and persistent cookies. If the session cookies are deleted when the browser is closed, the persistent cookies may have a different lifetime, related to the purpose they serve. More information about the duration of use of the cookies we use can be found in the Cookie Policy.
Where the data is stored - Data collected through own cookies will be stored on the servers of the hosting provider, located in the European Union. Data collected through third parties that place cookies will be stored on their servers, located in the European Union or in the USA (eg Google/Facebook servers - Ireland for cookies placed by third parties).
Is the data processed by Yzyflow safe?
Yzyflow pays close attention to the protection of your data and applies the appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate for the risks and categories of protected data, in particular, it protects the data against their sharing with unauthorized persons, their taking over by a unauthorized person, their processing in violation of applicable laws as well as against the change, loss, damage or destruction of data.
However, remember that unfortunately no data transmission is guaranteed to be 100% secure.
We apply a series of technical measures to prevent the procurement and modification of personal data by unauthorized persons:
• Encrypting the data used to authorize the person benefiting from the site's functionality;
• Access to the account only after indicating the individual login and password;
If you suspect a violation of the confidentiality of your data, please contact us immediately at: contact@yzyflow.ro.
Important: After the end of the data retention period, your data will be deleted. If we consider that this data could help us improve the quality of products or services, we will continue using this data only after the irreversible anonymization of this data.
Our website may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of other websites or third parties. We encourage you to be aware when you leave our site and to read the privacy policies of each website that may collect personal information.
Yzyflow is not intended for, and does not knowingly collect, through the Site information from minors under the age of 18. Access to and use of the site by minors constitutes the implied consent of the legal guardian to the navigation of our site by the dependent minor. Also, if we discover that a minor has used our site without the consent of the legal representative, we will delete all personal data about him.
The information included on the Yzyflow website is informative and is provided in good faith. If the published content or any other information falls under the scope of copyright and related rights laws, please inform us of this fact at the e-mail address contact@yzyflow.ro, so that legal measures can be taken necessary.
Yzyflow does not assume responsibility and cannot be held responsible for any damages arising from the improper use of products/services contracted through this site.
We are not responsible for malfunctions, viruses, damage caused by system errors, as a result of accessing our page.
With everything mentioned in this chapter, we will do our best to keep the information provided up to date.
The image of the products is informative; some features of the products presented on the website may be changed without notice or may contain operating errors. Also, due to space considerations, product descriptions may sometimes be incomplete, but we strive to present the most relevant information.
Yzyflow shares personal data with partners operating outside the European Economic Area ("EEA").
List of international partners with whom we share data:
● Third parties placing cookies: LinkedIn, YouTube, Google, Facebook
● Online platforms: Facebook, LinkedIn, YouTube
● Marketing automation tool (newsletter sending)
● The platform on which our website was developed and which hosts our website
Personal data may be stored and processed in any country where we employ service providers. We may transfer the personal data we maintain about you to recipients in countries other than the country where the personal data was originally collected, including to the United States or Israel. These countries may have data protection rules that are different from your country. However, we will take steps to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected according to the standards described in this privacy policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may have the right to access your personal data.
Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use one or more of the following mechanisms:
● EU Standard Contractual Clauses with a non-EEA data recipient or UK
● Verifying that the recipient has implemented mandatory corporate rules
● We will also ensure that all our international partners have adopted additional measures to provide adequate safeguards, enforceable rights and effective legal remedies. The role of these measures is to provide additional guarantees to data subjects that the transfer of data under standard contractual clauses or binding corporate rules provides a level of protection equivalent to that guaranteed within the European Union.
As a data subject you have specific legal rights regarding your personal data that we collect and process. Yzyflow respects your rights and ensures that it takes your interests into account appropriately.
● Withdrawal of consent: If the processing is based on your consent, you can withdraw your consent for that processing at any time.
● Data rectification: If you notice that we have incorrect personal data, you can ask us at any time to correct your personal data. We use reasonable efforts to keep personal data - which is used continuously and which is in our possession or control - accurate, complete, current and relevant, based on the most recent information available to us.
● Restriction of processing: If you are in one of the situations below, you can ask us to restrict the processing of your data:
● you dispute the correctness of the personal data for the period in which we have to verify the accuracy,
● the processing is illegal and request restriction of processing rather than deletion of personal data,
● we no longer need your personal data, but you request it for the establishment, exercise or defense of a right, or
● object to processing during the period in which we check whether the reasons our legitimate interests take precedence over your rights.
● Access to your data: You can ask us for information about the personal data we hold about you, including information about what categories of data, what they are used for, where we collected it from, if not collected directly from you, and to whom it was disclosed, if applicable. You may obtain a copy from us free of charge containing the personal data we hold about you. We reserve the right to charge a reasonable fee for abusive requests.
● The right to portability: Upon request, we will transfer personal data to another operator, where technically possible, provided that the processing is necessary for the performance of a contract. Rather than receiving a copy of your personal data, you can request that we transfer your data directly to another operator, specified by you.
● The right to erasure: You can obtain from us the erasure of your personal data, if :
● your data are no longer necessary for us in relation to the purposes for which they were processed;
● object to the further processing of personal data (see Right to object below);
● personal data were processed illegally;
● you withdraw your consent on the basis of which the processing takes place
Unless the processing is necessary:
● in order to fulfill a legal obligation that requires the processing of that data by us;
● in particular for legal requirements regarding data retention periods;
● for establishing, exercising or defending a right in court.
● The right to object: You can object at any time to the processing of personal data due to your special situation. In this case, we will no longer process the personal data, if we cannot demonstrate well-founded, legitimate reasons and a major interest for the processing or for establishing, exercising or defending a right. When you object to the processing, please state whether you want the deletion of your personal data or the restriction of the processing of such data.
● The right to file a complaint: In case of an alleged violation of the legislation in force regarding privacy, you can file a complaint with the supervisory authority for data protection:
○ The National Supervisory Authority for the Processing of Personal Data by filling in the online form available on the site- www.dataprotection.ro
Time frame: We will try to resolve your request within 30 days. However, the period may be extended for reasons related to the specific legal right or the complexity of the request. Access restriction: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions imposed by law. If we refuse your access request, we will tell you the reason for the refusal.
Impossibility of identification: In some cases, we may not be able to identify personal data due to the lack of identifiers provided in the request you submit to us. In such cases, if you do not provide additional information that allows you to be identified, we will not be able to comply with the request to exercise the legal rights as described in this section.
To exercise your legal rights, please contact our Data Protection Officer in writing at contact@yzyflow.ro. Thank you for reading our privacy policy and we would appreciate it if you could give us your feedback so that we can improve this document! This version was updated on April 15, 2024.
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